Frequently Asked Questions

Please call our finance team at 0131 240 5500 and they can help get your questions answered.

As part of our Covid 19 precautions to keep all guests and colleagues as safe as possible, we not longer accept cash as payment.

Sounds lovely. Please speak with our concierge or to your reservation agent before checking in. You can give them a call at 0131 240 5500.

We offer a guest computer within our Garden restaurant.

Yes, we have a gym fully equipped with Origin equipment and it’s open 6.30am – 10pm Mon- Fri and 7am-8pm Sat-Sun.

Yes, we have an indoor pool within our spa.

Yes, it’s open 9am-8pm daily. Insider tip: We recommend booking in advance

Yes, we offer room-service 24 hours a day, seven days a week.

Whether you’re plugged in or not, all guests get complimentary high-speed access during every stay.

Yes, we are a smoke-free facility.

3:00 p.m. is check in time and 12:00 noon is check out time.

Yes, your furry friends are welcome at our hotel. Dogs must be a maximum of 35kg (about 80lb).

Yes, indeed. Please call our reservations team at 0131 240 5500 to inquire about pet-free rooms.

No not on site, however, we can make arrangements for you.

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility. For more information on the accessible features of our hotel, call our reservations team at 0131 240 5500.

Yes, we do. To inquire about connecting rooms, call our reservations team at 0131 240 5500.

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.

A valid government issued photo ID is required at the time of check in. For all Non-EU guests we will require to see a valid passport.

Kids stay free up to the age of 12.

The minimum age requirement to check in to a room is 18.

The cancellation policy varies depending on the booked rate or package. Please refer to your booking confirmation or reach out to our reservations team on reservations@kimptoncharlottesquare.com if you have any questions.

Yes, rollaways beds cost £30 per night and cribs are free of charge. However, not all rooms are large enough to take extra beds and cribs. If you require a room big enough to accomodate a rollaway bed or a crib, call our reservations team at 0131 240 5500.

• BABA is open for breakfast from 7am every day. Food is served from the Garden menu from 11am until 10pm.
• Baba is open from 12noon daily until 9.30pm.
• Baba bar is open until 12midnight midweek and 1am at the weekends.

We have limited onsite parking, this is charged at £45 per 24 hours.

Unfortunately, we don’t offer free shuttle service from the airport, however, we can help you get a taxi.

Please see our Maps + Directions page to learn more about how to get to our hotel.

We are located on Charlotte Square. North Charlotte Street and South Charlotte Street all follow on to the Square where you will find us.