More Information About Kimpton Charlotte Square Hotel

We’re always available to chat by phone or trade emails to answer any questions, no matter how large or small. In the meantime, though, here are some answers that will provide clarity and help make your stay at our Edinburgh hotel as informed as possible.

Accounting

Please call our finance team at 0131 240 5500 and they can help get your questions answered.

As part of our Covid 19 precautions to keep all guests and colleagues as safe as possible, we not longer accept cash as payment.

Concierge

Sounds lovely. Please speak with our concierge or to your reservation agent before checking in. You can give them a call at 0131 240 5500.

General

We offer a guest computer within our Garden restaurant.

Yes, we have a gym fully equipped with Origin equipment and it’s open 6.30am – 10pm Mon- Fri and 7am-8pm Sat-Sun.

Yes, we have an indoor pool within our spa.

Yes, it’s open 9am-8pm daily. Insider tip: We recommend booking in advance

Yes, we offer room-service 24 hours a day, seven days a week.

Whether you’re plugged in or not, all guests get complimentary high-speed access during every stay.

Yes, we are a smoke-free facility.

3:00 p.m. is check in time and 12:00 noon is check out time.

Pets

Yes, your furry friends are welcome at our hotel. Dogs must be a maximum of 35kg (about 80lb).

Yes, indeed. Please call our reservations team at 0131 240 5500 to inquire about pet-free rooms.

No not on site, however, we can make arrangements for you.

Reservations

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility. For more information on the accessible features of our hotel, call our reservations team at 0131 240 5500.

Yes, we do. To inquire about connecting rooms, call our reservations team at 0131 240 5500.

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.

A valid government issued photo ID is required at the time of check in. For all Non-EU guests we will require to see a valid passport.

Kids stay free up to the age of 12.

The minimum age requirement to check in to a room is 18.

Our cancellation policy for stays prior to June 30th 2020, is 24 hours. For stays on or after July 1st, 2020, the hotel’s standard cancellation policy is applicable and listed below. You must cancel before 2:00 p.m. local hotel time on the day of arrival to avoid a one night’s room and tax charge to your credit card.

Yes, rollaways beds cost £30 per night and cribs are free of charge. However, not all rooms are large enough to take extra beds and cribs. If you require a room big enough to accomodate a rollaway bed or a crib, call our reservations team at 0131 240 5500.

Restaurants

  • The Garden is open for breakfast from 6.30am midweek and 7am at the weekends. Food continues to be served from the Garden menu from 11am until 10pm.
  • Baba is open from 12noon daily until 10pm.
  • Baba bar is open until 12midnight midweek and 1am at the weekends.

Transport / Directions

We have limited onsite parking, this is charged at £35 per 24 hours.

Unfortunately, we don’t offer free shuttle service from the airport, however, we can help you get a taxi.

Please see our Maps + Directions page to learn more about how to get to our hotel.

We are located on Charlotte Square. North Charlotte Street and South Charlotte Street all follow on to the Square where you will find us.