Kimpton Karma + IHG® Rewards Club
Reception

The Rundown on The Spa

Terms + Conditions at our Edinburgh Spa

Spa at Charlotte Square Fine Print

Thanks for checking out the terms and conditions that cover The Spa at Kimpton Charlotte Square. The full terms are laid out below.

Age Restrictions

  • All guests must be at least 16 years of age to use the spa and leisure facilities at the spa at charlotte square. Please note ages restrictions may apply with specific spa treatments.

Appointments

  • Demand for treatments is high, especially on weekend and seasonal holiday periods. We highly recommend making your reservation in advance. Hotel guests are encouraged to book spa treatments at the time accommodation is reserved.

Cancellations

  • Should you wish to cancel your spa treatment with us, please contact us at least 24 hours prior to your appointment time. A cancellation fee of 50% will apply if this is not adhered too. Should you wish to cancel a spa experience we require at least 48 hours’ notice otherwise full cancellation fee will apply.

Running Late

  • If you are running late for your appointment please contact the spa on 0131 527 4665. We will rescheduled your appointment if possible. If we are unable to reschedule another appointment, your treatment will begin as originally scheduled. Your arrival time to the spa will determine the length of your treatment time, which will end at the scheduled time

Specific Requirements

  • If you have any specific requirements, medical conditions, are pregnant or have physical challenges, certain services and treatments are not recommended. Please notify the spa at charlotte square at the time of booking.